FAQs
Are your products Halal-certified?
Our factory is GMPC and ISO 22716 certified. For OEM orders, we can use Halal-compliant raw materials and manufacturing processes to assist you in applying for Halal certification (JAKIM standards) for your brand.
What is the MOQ (Minimum Order Quantity)?
We support small businesses!
For Ready Stock with your logo sticker: MOQ starts from 50-100 pcs.
For Custom Packaging (printed boxes/bottles): MOQ starts from 1,000 pcs.
For Exclusive Formula: MOQ starts from 3,000-5,000 pcs depending on the ingredients.
Can you help with product registration (NOT) in Malaysia?
Yes! We provide all necessary documents (COA, MSDS, Formula Structure) to help you apply for the NPRA notification number smoothly.
Can you formulate products for the tropical climate?
Absolutely. We specialize in “Lightweight & Non-Greasy” textures specifically designed for the humid weather, preventing clogged pores while ensuring high absorption.
How long does shipping take? Do you offer "Door-to-Door" shipping?
Air cargo: 3-7 days. Sea freight: 15-20 days to Port Klang or Singapore.
we provide DDP (Delivered Duty Paid) shipping service. We handle customs clearance and tax duties, so the goods are delivered directly to your salon or warehouse without you needing to deal with customs agents.
How long does it take to launch my own brand?
Sample production: 7-10 days.
Mass production: 15-25 days after design confirmation.
Shipping: 5-7 days (Air) or 15-20 days (Sea).
What payment methods do you accept?
We accept T/T (Bank Transfer) for bulk orders. For smaller sample orders, we support Credit Card, PayPal, or Wise
Can I get samples before placing a bulk order?
Yes, we highly recommend testing samples first. You can purchase a “Salon Trial Kit” to test the texture and efficacy.
What if the products are damaged upon arrival?
Please send us photos/videos within 48 hours of receiving the goods. We have a 1-to-1 compensation policy for any breakage or quality issues caused by transportation.
Elevate Your Salon Business Today.
Join 500+ successful beauty salons across Southeast Asia. Request your sample kit and wholesale price list now.